Question 1

How does ordering work?

Accepted Answer

Choose a product, configure it, upload your logo or artwork and see your price. Once you accept the quote, you approve a production proof and pay. Nothing is printed until you approve that proof.

Question 2

What is the minimum order quantity?

Accepted Answer

Minimums depend on the product and how it is made. Each product page shows the confirmed minimum, and the quote builder will not let you go below it. Where a minimum has not been confirmed yet, send a quote request and we will reply with it.

Question 3

How long does production take?

Accepted Answer

Production starts once your proof is approved and payment has cleared. The confirmed lead time for each product is shown on its page and on your quote.

Question 4

What artwork files can I upload?

Accepted Answer

PDF, SVG, PNG and JPG files are checked automatically. AI and EPS files are accepted and reviewed by our designers. Vector files (PDF or SVG) give the sharpest print; photos and low-resolution logos may print soft and we will tell you before anything is produced.

Question 5

Will you change my logo?

Accepted Answer

No. We never alter your logo or brand identity without asking. If a file has a problem, we explain what it is and how to fix it, or a designer can prepare it with your approval.

Question 6

Can I see the design before it is printed?

Accepted Answer

Yes. Every order gets a production proof that you approve online. The approved version is locked, and any later change needs a new proof and a new approval.

Question 7

Is the price on the instant quote final?

Accepted Answer

An instant quote is a firm price for the configuration and quantity shown, valid until the date on the quote. Delivery is confirmed at checkout. Unusual specifications are reviewed by our team and quoted separately.

Question 8

Can I order something that isn't in the configurator?

Accepted Answer

Yes. Send a quote request with your size, material, quantity and any other details. Our team checks it with our production partners and replies with a confirmed price.

Question 9

Can I reorder the same design?

Accepted Answer

Yes. Your approved artwork and specifications are saved to your account, so a reorder is a few clicks. Reorders are priced at current rates unless your company has a pricing agreement with us.

Question 10

Do you offer business accounts?

Accepted Answer

Yes. Business accounts can have several users, purchase-order references, delivery addresses and, once approved, agreed pricing and payment terms.

Question 11

Where do you deliver?

Accepted Answer

We deliver across South Africa. Delivery options and costs for your address are shown at checkout, and large orders can be quoted for freight.

Frequently asked questions